Thank you for shopping with Kulams Couture! We take pride in creating luxurious, high-quality menswear that resonates with sophistication and elegance. To ensure your satisfaction, we have designed a clear and customer-friendly policy for returns, exchanges, and refunds. Please review the details below.

Eligibility for Return, Exchange, or Refund
You may request a return, exchange, or refund under the following conditions:

The item has a factory defect or damage.
The item received differs in design or size from what was ordered.
Contact Information
For any concerns or enquiries, please contact our team at info@kulamscouture.com.

Return Policy
We offer a 14-day return period from the date you receive your item. Approved returns will qualify for an exchange or refund.

Conditions for Return:

Items must be in their original condition: unworn, unused, with tags attached, and in their original packaging.
A receipt or proof of purchase must be provided.
Note: Sale items, pre-ordered, custom-made, or personalized items are not eligible for return, exchange, or refund.

How to Request a Return

Complete the RETURN FORM with your order number and reason for the return.
Email the completed form to info@kulamscouture.com.
Await instructions on how and where to send your item.
Important: Items sent back without prior approval will not be accepted.

Damages and Issues
Please inspect your order upon receipt. If you receive a defective, damaged, or incorrect item, contact us immediately to resolve the issue.

Returns must meet the following conditions:

No fragrance, perfume, or odor on the fabric.
Tags and labels must remain intact.
The garment must not be washed.
The item must be free of makeup, stains, or visible damage.

Shipping Costs

Kulams Couture does not cover shipping costs for returned or exchanged items. Customers are responsible for:

Shipping the item back to us.
Shipping costs for the replacement item in case of an exchange.

Exchange Policy
To exchange an item:

Follow the return process outlined above.
Once your return is approved, place a new order for the replacement item.
Refund Policy
Once we receive and inspect your returned item, we will notify you of the refund status.

If approved:

Refunds will be processed to your original payment method.
Alternatively, we may contact you for account details if necessary.
Please note that it may take several business days for your bank or credit card company to process and post the refund.

Need Assistance?
For further questions or concerns, please reach out to us at info@kulamscouture.com.

At Kulams Couture, your satisfaction is our priority. Thank you for trusting us to provide you with luxurious and timeless fashion.