FAQ
Frequently Asked Questions
1.Do you ship worldwide?
Yes, we offer worldwide shipping.
2.What should I do if my preferred size is out of stock?
If your preferred size or style is out of stock, you’ll need to wait for it to be restocked, Or make an exclusive order, this is maybe based on certain conditions (see point 6)
3.Can I return an outfit if I change my mind?
Unfortunately, no we recommend being certain of your order before completing your purchase.
4.Can I return an outfit after it has been worn?
No, returns are not accepted for outfits that have been worn.
5.How do I know my size?
We provide a detailed size chart on our website. Please refer to it before placing an order. If you’re unsure, feel free to contact us for assistance.
6.Do you offer custom tailoring services?
Yes, we offer custom tailoring for selected styles. Please reach out to our customer service team for details and pricing.
7.What materials are used in your outfits?
Our outfits are crafted using premium, high-quality fabrics, carefully selected to ensure comfort, durability, and luxury. Specific material details are mentioned in the product descriptions.
8.How should I care for my outfits?
Each outfit comes with specific care instructions, but we generally recommend dry cleaning for our luxury pieces to maintain their quality and longevity.
9.Do you offer gift packaging?
Yes, we offer premium gift packaging at an additional cost. Simply select the option at checkout.
10.How long does delivery take?
Delivery times vary depending on your location. Domestic orders usually arrive within 3-5 business days, while international orders may take 7-14 business days.
11.Can I track my order?
Yes, once your order is shipped, we will provide you with a tracking number to monitor its status.
12.Do you have a physical store?
Currently, we operate online only. However, stay tuned for updates on any upcoming physical store launches. You can subscribe to our update channel for current information.
13.What payment methods do you accept?
We accept all major credit and debit cards, as well as PayPal and other secure payment options.
14.Can I request a refund if my order is delayed?
Refunds are not provided for shipping delays caused by unforeseen circumstances. However, we’ll do our best to ensure your order arrives promptly.
15.Do you offer discounts for bulk or group orders?
Yes, we provide special discounts for bulk or group orders. Please contact our team for more information.
Are your outfits ethically made?
Absolutely, we prioritize ethical practices, ensuring that all our pieces are made under fair working conditions.
17.Can I make changes to my order after placing it?
Changes can only be made if the order hasn’t been processed or shipped. Contact us immediately for assistance.
18.Do you offer a loyalty program?
Yes, we have a loyalty program that rewards our regular customers with points and exclusive perks. Sign up on our website to start earning rewards.
19.Do you create limited edition collections?
Yes, we periodically release limited edition collections to ensure exclusivity. Stay updated by subscribing to our newsletter.
20.Can I cancel my order?
Orders can only be canceled within 24 hours of placing them. After this time, cancellations may not be possible.